Terms & Policy

RETURNS & REFUNDS

All Fossilised sales are final.

As many of our products are produced in limited quantities or made to order, we do not accept returns, exchanges or refunds for:

  • Change of mind
  • Incorrect size selection
  • Accidental orders

Please ensure you have reviewed all product information and sizing before placing your order.

If your item arrives significantly damaged, defective, or you receive the wrong item, please contact contact@fossilised.shop within 7 days of delivery, including your order number and clear photographs of the issue.

Where appropriate, we will offer a replacement, repair or refund in accordance with your statutory rights.

NOT CONSIDERED A FAULT

The following do not qualify for a replacement or refund:

  • Loose threads
  • Minor print or embroidery placement variations
  • Slight colour differences between screens and the physical product
  • Natural fabric variations
  • Damage caused by washing, misuse or normal wear

We may request additional photographs or the return of the item before approving a claim.


CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, import taxes or handling fees charged by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.


TERMS OF SERVICE

By accessing this website or placing an order with Fossilised, you agree to these Terms of Service.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.


PRODUCTS

Many Fossilised releases are produced in limited quantities or offered as pre-orders.

Product images are provided as accurately as possible, however colours may vary slightly depending on your display.

We reserve the right to update product descriptions, pricing or availability at any time.


ORDERS

We reserve the right to refuse or cancel any order where fraud, payment issues or pricing errors are suspected.

If an order is cancelled after payment has been taken, a full refund will be issued.


PRICING

All prices are displayed in GBP (£) unless otherwise stated.

Prices may change without notice before an order is placed.


INTELLECTUAL PROPERTY

All artwork, photography, graphics, logos, branding, product designs and written content displayed on this website are the property of Fossilised.

No content may be copied, reproduced or distributed without prior written permission.


USER SUBMISSIONS

If you choose to submit reviews, feedback or other content to Fossilised, you grant us permission to display and use that content across our website and marketing channels.

You are responsible for ensuring any content you submit does not infringe the rights of others.


THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Fossilised is not responsible for the content, policies or practices of external websites.


LIMITATION OF LIABILITY

To the fullest extent permitted by law, Fossilised shall not be liable for indirect, incidental or consequential damages arising from the use of this website or our products.

Nothing within these Terms limits your statutory rights under UK consumer law.


GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


CONTACT

For any questions regarding your order, returns or these Terms, please contact:

contact@fossilised.shop